For Hilton, Corporate Responsibility Means Customer Trust

By Sarah Lozanova

With nearly 4,900 properties spanning 104 countries and territories, Hilton is one of the largest and fastest-growing hospitality companies in the world. The company has also launched numerous corporate responsibility initiatives that win trust and consumer confidence – benefiting employees, the environment and corporate earnings in the process. The hotelier demonstrates that sustainability improvements can result in both environmental victories and cost savings.

“Hilton has saved an estimated $751 million from water, waste, and energy-efficiency initiatives which have also resulted in a reduction of our carbon emissions by 23 percent in seven years,” said Judy Pines, director of sustainability and responsible sourcing at Hilton. “We use a corporate responsibility performance management platform called LightStay to measure environmental and operational performance metrics.”

The platform tracks ongoing progress, shares best practices among hotels, and highlights areas where properties can reduce their environmental impact through water-, waste- and energy-reduction projects. Hilton cut carbon emissions by 23 percent and decreased waste output by 29 percent in seven years. In 2016, the LightStay platform was recognized as Environment Leader’s 2016 Product of the Year.

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